FAQs

Do I need to be home at the time of my scheduled Cleaning?

No, as long as you have a way to let the housekeeper in if you are not home. However, if it makes you feel more comfortable we welcome you to stay. All of our house cleaning employees are friendly, they do have a set schedule as to where they start and finish in the home so make sure they have enough space to get their work done.

How will I let the cleaning crew in my house?

There are a few ways that you can let our crew in. One way would be to leave an extra key. You could leave the key at our office, we handle all keys professionally and securely, or you could leave a key hidden near your front door with instructions on where to find it and you can leave those instructions when you make your booking “such as under the mat, or in the planter”. However, if we cannot enter your house or the key is no where to be found, you will be charged with a lockout fee, for more information visit our terms and condition section.

Do you offer a satisfaction guarantee?

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will make arrangements to rectify the situation. If you believe we did an outstanding job please leave us a review online on Facebook or google so others can see what our service has to offer.

We love to read customer reviews!

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave. 

how many housekeepers will come to my house ? How long the cleaning will take ?

We usually Send 1 housekeeper , if there’s many add-ons we might send 2 or more housekeepers to Your Home., cleAning time it’s different house to house, usually 3-5 hours .

Do you always send the same hoUsekEepers?

We will try to send the same housekeeper to clean your home but that will depends of the availability /schedule . if you would like a specific housekeeper to always come To your house please let us know when scheduling (there is an option to choose).

Are you okay with pets being in the home during a cleaning service?

Yes, . If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet. feel free to leave as much information regarding your pet and we will follow all instructions.

If there is a problem?

Our reputation depends on our exceptional standards which we take very seriously. However in the unlikely event of any concern, please telephone us, Facebook message or email  and we will do our utmost to resolve it immediately.

Will they wear outside shoes In my house?

all house keepers have shoes to change into once they have entered the home. no outside shoes will be worn inside.

Will they wear face masks?

all housekeepers perform temperature checks, use hand sanitizer and will wear a mask once they have entered your home.

How do I cancel or reschedule a clean if I am sick or something comes up?

We require 48 hours notice for reschedule or cancellations. There will be a charge for no notice cancellations and lockouts. Please read our terms and conditions.